Refund and Returns Policy

Returns, Refunds, Cancellations, and Exchanges: Click Pe Shop

What We Will Do Together:

Step 1:
Raise a return or replacement request within 7 days from the date of delivery if you’ve received the wrong or expired product(s).

• Submit your request here with your order and contact details.
• You can also raise a request using the Chat option.
  For damaged or missing products, raise a return/replacement request within 2 days from the delivery date.

Step 2: Allow us 2 working days to review your return request.

Step 3: After review, we will arrange for our courier partner to pick up the products.

Step 4: If our reverse pickup service is unavailable in your area, you will need to self-ship the product via a reliable courier. We will reimburse the courier charges to your PayTM Wallet or Click Pe Shop Wallet.

Step 5: Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.

Conditions for Return or Replacement:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage, tampered product, or packaging)
• Incomplete order (missing products)

Conditions Where Returns/ Replacements Won’t Be Accepted:

• Opened, used, or altered products
• Missing original packaging (mono cartons, labels, etc.)
• Return/replacement request is generated after 7 days from the date of delivery
• Damaged or missing product reported after 2 days from the delivery date

How Are Returns Processed?

Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.

Order Cancellations

You can cancel your order through the CANCEL button in the order details page under the My Account section. Simply provide a reason for cancellation, and we’ll take care of the rest.

Note: Orders can only be canceled before the status is marked as “Ready to Ship.”

Refund Process

For prepaid orders, the refund will be credited to the original payment method within 7 business days.
For Cash on Delivery orders, please provide your bank details for the refund.

Refund Timeline

For canceled orders, refunds are processed within 7 business days.
For returns, refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.

Partial Order Returns

Yes, you can return any eligible products within 7 days of delivery.